Good dealing with customers is an art that can only be mastered by everyone who is keen on making his project successful and winning the satisfaction of his clients. This experience can be gained so that a person can provide a high-quality service and be able to add more customers to it, who turn after a short time to the best way to advertise the company, its products and services, after gaining their satisfaction and trust.
HOW TO SATISFY THE CUSTOMER
The customer can be satisfied by understanding what he wants and trying to implement it well, and considering him always right as long as he has tact in speaking and does not offend the company and its customers.
Among the most important advices that help gain customer satisfaction are the following:
Among the most important advices that help gain customer satisfaction are the following:
- Being patient You must be patient and listen to the customer well, especially the angry customer. Try to cooperate with him and help him with a wide smile, cordially and without boredom.
- Positive thinking Customers’ behaviors carry different styles, as you can face the angry customer, the friendly customer, and the impatient customer, all patterns require you to think positively and not to be angry.
- Clarifying matters If you have what you want to clarify, ask the customer to give you some time to do so. Smile, speak, clarify your point of view, explain what you have offers or services, and then leave him an opportunity to think and make a decision.
- Anger management When dealing with clients, you must learn to control your nerves, do not get angry quickly, control your reactions and facial expressions, and do not let a smile leave your lips until the customer leaves without the slightest problem.
IDEAS TO SATISFY CUSTOMERS
You may need some ideas that help you gain customer satisfaction and approbation. The more you acquire a new customer, the more your company profits and enjoys the stability of its position in the market. Among the ideas that help satisfy the customer and gain his trust are the following:
- Honesty with the client All advertisements and offers of the company must be true and real, and all specifications of the service or commodity that it provides must be realistic and not exaggerated in its description, and if the customer asks for your personal opinion, be honest with him.
- Answer the questions The customer feels confident in the company that answers all his questions easily, as he is satisfied with the customer service that gives him comprehensive and adequate answers to everything on his mind regarding the good or service he wants, and this helps him a lot in making a faster purchase decision to turn from a potential customer to an actual customer of the company.
- The presence of channels for communication In order for the company to enjoy security and credibility, it must have easy channels to communicate with its clients, which may be via mobile, or through various social media pages, choose the channels that suit you and that make you a wide range of customers, and the more the number of communication channels is increased, the more the number of customers is increased, provided that the channel is available to everyone at clear and specific times.
- Service improvement In order for the customer to feel satisfied, the services that target him must be improved. Many services and communication means can be modified, thus achieving the client’s confidence in the company.
- Good listening The customer must feel that the company listens to him and respects his opinion. Give each customer his own space to speak and express his desires and opinions, make him feel that he is the only focus of your attention and your first priority.
CUSTOMER SERVICE PHRASES
In order to gain the confidence and satisfaction of your customer, you need to use consistent expressions that express friendliness and welcome, which the customer will feel safe and psychological comfort, including the following:
- Expressions of Welcome It is the gateway to the customer’s heart. Greeting him at the beginning removes any signs of anxiety and tension. The beginning should be welcoming and warm.
Start the conversation with a timely greeting, such as good morning, then mention the name of your company, introduce it yourself, then thank the customer for the call, then offer to help him with affection and welcome. - Expressions of help If the customer is facing a problem, you should offer him help and at the same time admit to him his right to object, make him feel safe and that his problem will be solved, or that his request will be implemented quickly, ask the customer for all the information that can help you to solve his problem, and make him feel With credibility.
- Expressions of thanks From everyone to thank your customer for his waiting or for his choice of your company, there must be appropriate phrases that make him feel his value and importance to you, tell him that you thank him very much and that his opinion is of interest to you.
So it is possible to gain customer satisfaction through the use of many means, either through improving the service or by using expressions of reassurance and psychological comfort with them, the important thing is that you have constant care not to lose your customers, but rather make your goal to win more customers.
