At Makanak, we are committed to providing a professional and seamless experience to all our clients. To ensure clarity and fairness, we have established the following cancellation and refund policies.

 

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🔄 1. Cancellation Policy

 

A. Daily/Short-Term Bookings (Meeting Rooms / Co-working Spaces):

•Cancellations made at least 24 hours before the scheduled booking time are eligible for a full refund.

•Cancellations made less than 24 hours before the booking are non-refundable.

•Bookings can be rescheduled once only, free of charge, if the request is made at least 12 hours in advance.

 

B. Monthly Bookings (Private Offices / Virtual Office Packages):

•Cancellation requests must be submitted in writing at least 7 business days before the renewal date.

•If cancellation occurs after the new billing cycle begins, the monthly payment is non-refundable.

•Verbal or phone cancellations are not accepted without written confirmation via email or official request form.

 

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💸 2. Refund Policy

•Refunds are only processed in the event of a service issue caused by Makanak or if the provided office space does not match the agreed specifications.

•Approved refunds will be processed within 7 to 14 business days, and funds will be returned via the same payment method used.

•No refunds will be issued for voluntary cancellations initiated by the client without a service-related issue.

 

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📝 Additional Notes

•Makanak reserves the right to review and update this policy at any time in accordance with operational requirements.

•For any inquiries or disputes, please contact us via:

•📧 Email: admin@makanak.me

•📞 Phone: 01200002092